Cancellation Policy
Cancellation Policy
Last Updated: June 24th, 2024
For Boat Owners
- Boat owners reserve the right to cancel or deny bookings at any time, including but not limited to weather conditions, boat malfunctions, and personal reasons.
- In such cases, renters will receive a refund after deducting applicable fees and taxes.
For Renters
Cancellation Policy
- More than 24 hours in advance: Full refund.
- Less than 24 hours in advance: No refund.
Cancellation Procedure
- To cancel a booking, go to your inbox and find the boat you want to cancel. Hit Cancel and the refund process will begin.
Weather-Related Cancellations
- In the event of adverse weather conditions deemed unsafe by the boat owner, customers will receive a full refund or the option to reschedule at no additional cost.
Refund Processing
- Refunds will be processed within 7 business days of receiving a cancelation request.
No-Show/ Late Policy
- Failure to arrive without prior notice will result in forfeiture of the full booking amount.
- Late arrivals or returns may result in additional fees charged by the hourly rate of the rental at the boat owner’s discretion.
Changes to Bookings
- Changes to bookings (e.g., rescheduling, altering the duration of rental) may be accommodated subject to availability and may incur additional fees.
Company Discretion
- The company reserves the right to amend this cancelation policy at its discretion.
Forces of nature
- In case of unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions), the cancelation policy may be adjusted accordingly.
